Question 1

What is VerifyAi?

Accepted Answer

VerifyAi is an endoscope inspection and reporting platform. It includes purpose-built hardware systems (A1 Automatic, M1 Manual, S1 Borescope), a Cloud Dashboard for reviewing and managing inspections, and an optional AI Inspektor add-on that automatically detects damage using artificial intelligence.

Question 2

Which system is right for me?

Accepted Answer

The A1 Automatic is best for high-volume departments — it automates insertion and recording with no training required. The M1 Manual gives technicians hands-on control for flexible workflows. The S1 Borescope is a portable USB device that connects to any Windows 11 PC, ideal for mobile or on-site inspections.

Question 3

Do I need a dedicated computer?

Accepted Answer

The A1 and M1 come with a built-in CPU and touchscreen — no external computer needed. The S1 Borescope connects via USB to any Windows 11 computer and runs the full V2 inspection software.

Question 4

What endoscopes and surgical instruments does VerifyAi inspect?

Accepted Answer

VerifyAi works with standard flexible endoscopes including colonoscopes, gastroscopes, bronchoscopes, duodenoscopes, and more. The 2mm camera probe fits standard endoscope channels. It is also used in sterile processing departments (SPD) to inspect surgical instruments and verify cleanliness before sterilization.

Question 5

Is the Cloud Dashboard included?

Accepted Answer

Yes. Every VerifyAi system includes Cloud Dashboard access at no additional cost. This includes 1,000 video file storage (FIFO), unlimited PDF reports, and unlimited users.

Question 6

Can I access the dashboard from any device?

Accepted Answer

Yes. The dashboard works on Windows, Mac, and any modern web browser. Review inspections, edit reports, and manage devices from any workstation.

Question 7

How are inspection videos uploaded?

Accepted Answer

Videos are uploaded automatically after each inspection. The system connects to your network via WiFi or Ethernet. No manual file transfer needed.

Question 8

Is my data secure?

Accepted Answer

Yes. All data is transmitted and stored securely using industry-standard encryption. The system does not store patient information — only device and inspection data.

Question 9

What is AI Inspektor?

Accepted Answer

AI Inspektor is an optional paid SaaS add-on that analyzes inspection videos using artificial intelligence. It detects 7 types of damage including lint/fiber, dirt, deformation, scratches, fluid, peeling, and stains — then generates detailed reports with damage maps.

Question 10

Is AI Inspektor included with the hardware?

Accepted Answer

No. AI Inspektor is a separate paid subscription service. It's currently in Beta and free to try on any VerifyAi system. Full commercial launch with subscription pricing is planned for April 2026.

Question 11

How does AI Inspektor work?

Accepted Answer

After an inspection is recorded, the video is sent to our cloud-based AI engine. The AI analyzes the footage, identifies and classifies any damage found, and generates a report with a damage map showing defect locations along the device channel.

Question 12

Does AI replace the technician?

Accepted Answer

No. AI Inspektor is a decision support tool that augments your team. It provides consistent, objective analysis that helps technicians and managers make better decisions — but the human is always in the loop.

Question 13

What do I need to get started?

Accepted Answer

A power outlet and a network connection (WiFi or Ethernet). That's it. The A1 and M1 are self-contained systems with built-in displays. The S1 just needs a USB port on a Windows 11 PC.

Question 14

How long does setup take?

Accepted Answer

Most departments are up and running in under 30 minutes. Plug in power, connect to your network, and start inspecting.

Question 15

Is training required?

Accepted Answer

The A1 requires minimal training — place the endoscope and press start. The M1 requires basic familiarity with manual probe insertion. The S1 runs on standard V2 software with an intuitive touchscreen interface.

Question 16

What's included with my purchase?

Accepted Answer

A1 and M1 include: dedicated CPU with touchscreen, 2mm camera probe (2 meter length), 1-year warranty, Cloud Dashboard access, 1,000 FIFO video storage, and unlimited users. The S1 includes: USB borescope with LED illumination, V2 software, 1-year warranty, and the same cloud access.

Question 17

What warranty is included?

Accepted Answer

All VerifyAi systems include a 1-year warranty from the date of original purchase, covering defects in materials and workmanship under normal use. If your product becomes defective during the warranty period, Polymedia will repair or replace it. To request warranty service, contact us through our Contact page with proof of purchase (invoice).

Question 18

How do I get support?

Accepted Answer

Contact us at info@verifyai.net or use the RMA Manager on our website to submit service requests. We also provide user guides accessible from within the V2 software.

Question 19

Can I submit an RMA online?

Accepted Answer

Yes. Visit our RMA Manager to submit repair and service requests directly.

Frequently Asked Questions

Getting Started

Cloud Dashboard

AI Inspektor

Installation & Setup

Support & Warranty

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